Returns policies


Summary

Rainbow Shops
Kohls
Marks & Spencer London
Joe Fresh
Burlington Coat Factory
Charlotte Russe
Nordstrom
Revolve Clothing
Francesca's
Lands' End
Reeds Jewelers
Bewild
Look Human
Show Me Your MuMu
Edressme
PROJECT 6
The Outnet
1928 Jewelry
Boutique to You
Lane Bryant
Zales
Shiekh
EMS
Saks Fifth Avenue OFF 5TH
Aeropostale
New York & Company
Frank & Oak
Cult of Individuality
World Market
Tilly's
G by GUESS
Lucky Brand
White House Black Market
Karen Kane
Loft
Ann Taylor
Unique Vintage
Men's USA
Amrita Singh Jewelry and Accessories
Dorothy Perkins
Life is Good
Nautica
Moosejaw
Forever 21

Returns policy for Rainbow Shops

Returns are easy!
You can return items purchased in their original, unused condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.

Please note the following items are final sale and cannot be returned or exchanged: lingerie, bras, panties, shapewear, earrings, gift cards and all items marked Final Sale.

Original shipping and handling fees are not refundable.

However, in the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately by email or telephone. We will reimburse you for the cost of returning the package to us; we will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail.

Items purchased from a Rainbow store location cannot be returned to Rainbowshops.com.

Credit from your return will be issued to the original form of payment used when the order was placed.

Online purchases can be returned either to Rainbowshops.com or to any of our Rainbow store locations. To find the store location nearest you, please visit our store locator page at [https://www.rainbowshops.com/on/demandware.store/Sites-rainbow-Site/default/Stores-Find].

Purchases made using PayPal as a payment method can be returned to stores for a merchandise credit or returned by mail for a PayPal credit. All other returns will be credited to your original form of payment.

Returns by Mail
You will find a Return form enclosed with your order. To return an item, complete the form and enclose it with the merchandise you are returning. Once we receive your return please allow 5 business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. If the return is approved, a credit will be issued in the original form of payment only. Shipping fees on your original order are not refundable. Please allow a minimum of 1 billing cycle for your refund to appear on your credit card statement.

For your convenience, we include a return label in your package. If you choose to use our return label a fee of $6.95 will be deducted from your return credit when we process your return. However, in the unlikely event that we have inadvertently sent you incorrect or damaged merchandise, please notify us immediately by email or telephone, and we will reimburse you for the cost of returning the package to us.

Please follow these instructions for using the return label included with your shipment:

Step 1: Complete the Returns section of the Packing Slip.

Step 2: Place the merchandise and the Packing Slip in the box.

Step 3: Package the return and seal securely with tape.

Step 4: Affix the Return Label to your package (Note: Make sure to cover or remove the original shipping label)

Step 5: Drop your package at any U.S Post Office location, or with your local postal carrier.

OR

You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method.

Address the package to:
Rainbow Returns Center
980 Alabama Avenue
Brooklyn, NY 11207

If you need further assistance with returns or have additional questions please do not hesitate to contact us at 1-844-5RAINBOW (1-844-572-4626) Monday-Friday 8:30 AM to 6 PM EST.

Returns to a Rainbow Store
We gladly accept returns to any of our 1,100+ Rainbow stores. Please visit our store locator page at [https://www.rainbowshops.com/on/demandware.store/Sites-rainbow-Site/default/Stores-Find] to find the Rainbow store nearest you.

Simply bring the merchandise you wish to return and the packing slip from your order when you visit the store. Please make sure that all original tags are attached to the merchandise. If you do not have all original tags and the packing slip for your order we will be unable to process your return.

Purchases made using PayPal can only be refunded via merchandise credit when returned to a Rainbow store. We cannot process refunds to your PayPal account from our stores.

All other refunds at stores will be made to the original form of payment.


Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Marks & Spencer London

RETURNS

What is your refund and returns policy?
NEW: We now offer a local returns for USA (you only need to pay for the return to a US address, we will pay for the rest).
Our returns policy: You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
How do I return all or part of my order? You have two options, which are summarised below: 

How do I return all or part of my order?
1.Self-postage return
Simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. Please note, the returns label and returns note is valid for one parcel only.
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much does it cost?
1. Self-postage return
You are responsible for returning the order yourself through your own choice of carrier; the cost will be dictated by the carrier
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much will I be refunded for my order?
1. Self-postage return
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods.
2. Local return
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). Additionally, you will not be refunded for any shipping costs or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods

You will need your Order ID and the email address associated your M&S USA account to select your return option
Looking to return a faulty or incorrect item: Please contact us and we will get this sorted for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.

When will I receive my refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).


Returns policy for Joe Fresh

HOLIDAY RETURN POLICY

On all purchases made after Nov 22nd 2018, the merchandise may be returned for refund with receipt, original packaging to any corporate store within Canada where Joe Fresh apparel is carried, or by mail until January 15, 2019.

Exchanges available in-store only with gift receipt at purchase price. For hygienic purposes there will be no returns on underwear or earrings. Clearance items are final sale.


Return & exchange policy

Online return and exchange policy

Online purchases may be returned by mail within 30 days of your purchase date with original tags and invoice. Returns and exchanges are not accepted at any other retailer that may carry Joe Fresh product. All returns mailed back to the warehouse are subject to an $8 return fee. The following items are considered FINAL SALE and cannot be returned or exchanged: all gift cards, pierced earrings, hats, underwear and clearance items marked final sale. Swimwear must have original price tags and hygienic liner intact. If final sale items are returned to the warehouse, you will be contacted regarding your return. Gifts purchased online can also be returned by mail if accompanied by gift receipt. Original shipping and gift packaging charges are non-refundable.

To return by mail ($8 return shipping fee):

1. Initiate your return request online by selecting the return request link from Order History in your account at JoeFresh.com if you are a registered customer or from the bottom of your order confirmation email if you checked out as a guest. Select the item(s) you wish to return*, including quantity and reason for the return, and then select “Continue”. Review and confirm your return request.

On your packing list, indicate the quantity and return code for each item being returned, and include this list with your return shipment. Return codes are listed on the back of the packing list and invoice.

Return code - Return reason

A - Too small or large
B - Overall fit
C - Damaged or defective
D - Changed mind
E - Item not as pictured
F - Item not as described
G - Value for the price
H - Incorrect item delivered
I - Incorrect size delivered
J - Delivered late
K - Ordered multiple sizes/colors
L - Gift return

2. Ensure all items are packed and sealed securely using the original package, if possible, and affix the prepaid return label included with your shipment.  Ensure no other packing or shipping labels are showing.
3. Drop the shipment off at your nearest USPS location. Keep your receipt for tracking purposes.
4. Once processed, you will receive a return confirmation email. Your refund will be credited in the same form as your original payment. A return shipping fee of $8 will apply and be deducted from any amounts to be credited. Once the return has been received, please allow 3-5 business days for processing and an additional 3-5 business days for the refund to appear on your original method of payment. .

Please note that your return will not go back to the originating facility. If you choose to ship your parcel back without the use of the enclosed return shipping label, please contact Customer Service at [https://www.joefresh.com/us/contact-us] for the return delivery address.


Returns policy for Burlington Coat Factory

Return by Mail

Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.

Online Policy

Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.

Please note: you will be charged for shipping and handling on your new order.


Returns policy for Charlotte Russe

If you aren't completely happy with your purchase, you may return it within 30 days of the ship date to a store near you or by mail. Report, Madden Girl, GX by Gwen Stefani and Privileged for Charlotte Russe items can be returned by mail only. Charlotterusse.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish, and anything noted as final sale.

Merchandise purchased online can be returned to your local store or to our warehouse, address listed below. We will refund the purchase price and sales tax.

If you would like to exchange an item, you may do so at your nearest store.

Please note: you will be responsible for all return shipping fees if you choose to return it to our warehouse unless the items are damaged, defective or incorrect upon arrival. We are not responsible for lost or stolen packages.

More info: https://www.charlotterusse.com/returns.html


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for Revolve Clothing

RETURNS & EXCHANGE

 Items purchased from REVOLVE are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after items have been purchased to exchange for anything else on the website. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

SOME EXCEPTIONS: Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products. Shipping Charges: Shipping charges on expedited orders are not refundable. Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy. Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.

RETURN & EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition: Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip. Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.

HOW TO SEND YOUR RETURN OR EXCHANGE

All domestic orders ship with a PREPAID return mailing label. To ship an item back to REVOLVE please: 1) Indicate on your invoice whether you are exchanging or returning the item(s). 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold. 3) Pack your item(s) and invoice into a USPS Priority bag/box and affix the prepaid mailing label. 4) Mail your package using one of the following methods: a. Schedule a free pick-up with your regular postal worker b. Drop your package in a mail drop box c. Drop your package at the post office without waiting in line (the label is pre-paid and requires nothing else on your end)


Returns policy for Francesca's

Returns and Exchanges

francesca's® returns are a piece of cake! For only $5, you can return your purchase via FedEx. Or you can simply take it to one of our 500+ boutiques located throughout the US.

$5 Flat Rate Returns by FedEx

In three simple steps, your return or exchange will be in the hands of our customer service professionals!

STEP 1 - Complete the Returns and Exchanges form included in your package.

STEP 2 - Visit our Returns Portal [https://www.francescas.com/category/guest-services/returns-exchanges.do] and enter the requested information. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you fo to the "Get Label" button, a label will be generated and will pop up in a new window or emailed to you.

STEP 3 - Print the shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at any FEDEX location by using the store locator above.

Voila! The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 2-3 weeks from day of receipt. If an exchange is requested, in stock items will be shipped within 7-14 business days of receipt and a $5 shipping fee will be charged each way for a total of $10. Please return your order via a track-able method and keep for your records. We will not be able to review returns for processing if it has not been received to our warehouse.

Returns In Boutiques


We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy. Merchandise purchased from any francesca's® boutique, outlet, or online at francescas.com may be returned at any francesca's® boutique.

Returns With Original Receipt

Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 14 days of purchase for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Returns made after 14 days will be issued as a merchandise credit. Returns made more than 90 days after purchase are not eligible for returns or exchanges.

Online purchases may be returned in boutiques within 30 days of the Shipment Delivery date for a full refund. Purchases made via PayPal may be refunded in the form of a merchandise credit.

Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Cash returns exceeding available register funds will be issued as a corporate check, and my take up to 14 days for processing. Returns made with a gift receipt may be exchanged or returned for merchandise credit. Traveler's Check returns will be processed in the form of a merchandise credit. Refund amounts or Gift Card balances under $5 may be issued as cash ($10 in CA).

Returns Without Original Receipt

Unwashed, unworn or defective merchandise returned without a receipt will be issued a merchandise credit based on the current selling price of the merchandise. A photo identification is required for returns without a receipt.

Price Adjustments

If the price of an item is permanently marked down within 14 days of the date of purchase, guests may simply bring in the receipt for a one-time price adjustment. A refund for the price difference will be issued back in the original form of payment.

Final Sale

Intimates and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.

Online Returns In Boutiques


You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 600+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.

Criteria for Returns & Exchanges
- All returns must be received within 30 days of the shipment delivery date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 90 days after the ship date.
- All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
- All returns must be accompanied by the original receipt.
- PayPal orders can be exchanged or returned for store credit to any of our boutiques. Orders that need full refunds must be returned to the online boutique.
- Returned sale merchandise can only be processed at our online boutique.
- The online boutique does not accept returns or exchanges of items purchased from a francesca's® boutique.


*Non-Returnable Items:
- All final sale items, including those purchased through "Sale On Sale" promotions.
- Intimates
- Gift cards


**Online Exclusive Merchandise
- All online exclusive merchandise must be returned to the online boutique.


Price Adjustments
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.

Damaged Merchandise
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Guest Services within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.


Returns policy for Lands' End

RETURNS

Free Shipping with Re-order

If you need to return an item or items AND want to re-order the same item or items in a different size or color‚ we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order‚ you can then make your return as outlined below.

Return Options
Use any of the following options to return Lands’ End products purchased online or from one of our catalogs.

If you no longer have your packing slip and/or receipt and you have a Personal Shopping Account‚ you can obtain your past online Order History‚ or you can contact us by e-mail, chat or phone.

1. Return Internet or catalog orders at a Sears store.
Bring the Lands’ End items you wish to return to any full line Sears® store.
Make sure to bring the original packing slip for the items you wish to return.
Inform the associate if you are returning a gift.
You will receive an immediate return confirmation from Sears. Please allow 2-3 business days for Lands’ End to process and credit your return. We apologize for any inconvenience this may cause.
Please Note: Sears cannot accept exchanges or returns from Lands’ End Stores‚ Lands’ End Pop-Up Shops‚ or Lands’ End Business Outfitters.

2. Use our Easy Return label for a flat fee of $6.95.
Securely package the items you wish to return, fill out and include the Return Form, and affix the Easy Return shipping label found on your packing slip.
Give the package to your mail carrier or drop it off at any U.S. Post Office or collection box.
A flat fee of $6.95 will be deducted from the amount of your refund.
Returning a gift?
Include the name and address of the person who purchased the gift with your return. Tell us if you’d like a refund, gift card, or prefer to exchange it for another product
If you return a gift for which there is no record of purchase, we'll issue a refund for the item’s last selling price in the form of a Lands’ End Gift Card.
Please note: Not all orders are eligible for the Easy Return label service. If your packing slip does not have one, use return methods 1 or 3.

3. Send your return to us with the shipper of your choice.
Securely package your return including the Return Form
Returning a gift?
Include the name and address of the person who purchased the gift with your return. Tell us if you’d like a refund, gift card, or prefer to exchange it for another product
If you return a gift for which there is no record of purchase, we'll issue a refund for the item’s last selling price in the form of a Lands’ End Gift Card.
Send to:
Lands’ End Returns 
2 Lands' End Lane 
Dodgeville, WI 53595 
USA
A preprinted address label is on the packing slip for your convenience. You pay for postage at the point of return.

Want to reorder?
Choose whichever method is most convenient:

Send back the items you wish to return, then place a new order online
Send back the items you wish to return along with your completed reorder
Call us at 1-800-963-4816, or
Fax us your completed packing slip reorder section at 1-800-332-0103.

Refunds
Refunds will be issued in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program or if the order was a gift, you’ll be issued a Lands’ End Gift Card.
If you return an item where the record of purchase dates back 9 months or greater, we will issue a refund in the form of a refund check.
If you return an item for which there is no record of purchase, we will issue a refund for the item’s lowest sale price in the form of a Lands’ End Gift Card.

Price Adjustments
If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request.


Returns policy for Reeds Jewelers

For items purchased on REEDS.com or JewelersWife.com, returns are accepted within 10 days and exchanges within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. Ring sizings are non-refundable. For your convenience, purchases made on REEDS.com, can also be returned at any REEDS Jewelers store location. To return or exchange an item at a REEDS Jewelers store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you. 

Unfortunately, custom designed or engraved items are non-returnable. However, if you notice an error or defect in the item that you received, please contact us as soon as possible. These issues will be handled on a case-by-case basis.

How to Return or Exchange an Online Purchase via Mail

When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please call our online order center toll-free at 877-406-3266 to verify that you are within the return period. Once you have verified that you are within the return period, please follow the return instructions below:

The returned item should be insured for its full value. We are not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective.

Returns by mail or common carrier must be sent to: 

RJIC #5
2515 South 17th St
Suite G
Wilmington, NC 28401

Order Cancellation

If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please call toll free 877-406-3266, as soon as possible. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.


Returns policy for Bewild

SHIPPING AND RETURNS POLICY

Holiday Shipping:

All US Domestic orders placed by 12/13/17 are due to arrive by December 24th

Processing: 

  • Bewild.com orders will be processed within 1 business day.
  • Orders placed after 2:00pm Eastern Standard Time start their processing period the next business day.
  • Bewild.com does not process on Saturday, Sunday or Holidays.
  • An order confirmation email and tracking number email will be sent to the e-mail address you provide. 
Shipping: 
  • Bewild.com uses USPS and UPS to ship your items. Depending on the service used your shipment can be tracked at www.usps.com or www.ups.com using the tracking number emailed to you.
  • Shipping rates are based on time, weight and location. All shipping times are estimates and can not be guaranteed.
  • Shipping cost can be estimated using our 'Estimate Shipping and Tax' calculator before checkout.
International Shipping: 
  • Once your shipment has left USPS international sorting facility, it may not be track able by Bewild.com or USPS depending on location.
  • All applicable custom fees, taxes and duties are the sole responsibility of the customer.
  • It is at the sole discretion of custom agents to release your package. Customs agents may delay delivery of packages.
  • For more information on customs and duties charges, please contact your local customs office. 
Contact support@bewild.com with any questions.
 
Returning Merchandise
    1. Before you return merchandise to us you must email support@bewild.com for approval and instructions.

Returns policy for Look Human

We like to keep things as simple as possible: if you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. That's all there is to it.

HUMAN
901 W. 3rd Ave.
Columbus, Ohio 43212
United States

Once we receive your return, we will credit the credit card or paypal account you used to make the purchase. Please note it may take an additional 2-10 days for the transaction to post to your account, depending on your banking service.


Returns policy for Show Me Your MuMu

We are sorry your Mumu did not work out. Don’t stress we accept returns within (14) days of when your order was received. Please read the following return restrictions, we promise that we tried to make them as fair as possible! Thanks!

- All sale items, jewelry purchases & Mu Finds are FINAL SALE and cannot be returned!
- Items must have all tags attached.
- Returned items must not be worn or altered.
- Items returned in worn condition may be subject to a $45 restocking fee.
- If items are in poor or damaged condition they will be returned to the customer.
- Be sure to include original packaging and fill out the return Form with all necessary information.
- All eligible items must be returned within 2 weeks (14 days) from receiving your order to qualify for a refund or store credit. Returns attempted after this two week period will not be accepted.
- We are sorry to inform that we do not currently offer exchanges. If you are looking to order another item we recommend you place a separate order.

If any items do not meet the above requirements, you will be contacted and the items will be returned to you. Please contact our customer service team [http://www.showmeyourmumu.com/customer-service-contact] if you have any questions about your return:

Refund and Processing

- Please note the return process may take up to 3 weeks.
- Refunds will be credited back to your original method of payment, and will post approximately 7-10 days after the date of processing. Most returns will process in 2-3 weeks. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We appreciate your patience!
- If you are returning your Mu for a refund using the enclosed USPS label, $6.99 will be deducted from your refund.
- If you are returning your Mu for store credit, you will not be charged the $6.99 return shipping fee.
- Be sure to include original packaging and fill out the return form with all necessary information.
- If not using our shipping label provided, please ship to the address below using the shipping method of your choice.

Mumu Online Returns
1834 East 22nd Street
Vernon, CA 90058

Store Credit

To use an online store credit, sign into your ShowMeYourMumu account; on the account dashboard go on “view store credit balance” to view available store credit. Upon checking out, in the list of payment types if a store credit balance exist it will appear as a payment option on the checkout page. Select this option to apply a store credit to your order. Note: If you would like to return your items for store credit, you will not be charged the $6.99 return shipping fee.

- Any purchase that exceeds the value of online store credit will require an additional payment method for the remaining balance.
- Online Store credit never expires.
- Online Store Credit cannot be transferred to another person or account.
- Online Store Credit can only be used online at our website, www.showmeyourmumu.com.

Returning Swimwear|

Please be kind to fellow Mumu lovers and try on over underwear for sanitary reasons. Do not remove protective liner. If the protective liner has been removed we will not accept your return.

Returning International Orders

All international orders are final sale and cannot be returned.


Returns policy for Edressme

RETURN POLICY

Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.

For details and exceptions, please see below.

Merchandise can be returned for a FULL store credit. Our store credit does not expire. Please select carefully as store credits can only be redeemed once and merchandise purchased with a store credit becomes a final sale. You may also exchange the item(s) for an alter size subject to availability.
In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to returns@edressme.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
Returns sent back without RMA numbers will not be accepted, so please wait for a response.
Items must be in the mail no more than 2 days after a RMA number is issued.
All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
All MADE TO ORDER ITEMS: Atria, Julian Chang, and Nika are not returnable or exchangeable.
We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
 
HOW TO RETURN:

Email returns@edressme.com to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est., Saturday or Sunday, your email will be answered on Monday.

You will be notified via e-mail once the RMA number request is processed.

Place your RMA# on the outside of the shipping box.
Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
Our return address is:

EDRESSME.COM 
25 ENTERPRISE AVENUE 
SECAUCUS, NJ, 07094

Check your e-mail. We will notify you by e-mail once your return has been processed.

IF AN ITEM ARRIVES IN A FAULTY CONDITION

We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.

REFUSED OR UNDELIVERABLE PACKAGES

Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..

Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.

Shoes must be returned in new condition with soles un-scuffed. If you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.

Note:  If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.

NON-RETURNABLE STYLES

The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise.

Any items marked SALE on our web site are not eligible for returns or exchanges.


Returns policy for PROJECT 6

RETURN POLICY 
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Customer satisfaction is our number one goal. If you are not completely satisfied with your item, you can mail back the item/s within 1 week of receiving it. Project 6 will refund you the cost of the item/s. The refunds will be issued within 48 hours and usually appear on your credit card or paypal statement within 3-5 business days. You can request a refund within seven days after receiving your order by sending us an email to info@project6ny.com. The return shipping costs are your responsibility.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Sale items may be subject to a $5 restocking fee per item. Restocking fees cap at $20 per return. (So if you return 6 sale items, instead of a $30 restocking fee, it will only be $20).

RETURN SHIPPING
To return your product, you should mail your product to our temporary address: Project 6, 9600 NW 42nd Street, Coral Springs, FL 33065
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For further questions, please email info@project6ny.com.


Returns policy for The Outnet

How To Return An Item

If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
- Sign into your account, go to View All Orders and select the order number containing the items you would like to return.
- Look for CREATE RETURN and follow the steps.
- Book a collection with UPS by calling 1 800 823 7459 and quoting our account number, Y3843A. You can also drop off your parcel at your local UPS store or facility. 
- Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
- Seal your package ready for the driver to collect it.

If you've used THE OUTNET Premier delivery service, we'll be in touch by email within 48 hours to confirm your two-hour collection window.

If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘CREATE A RETURN’ in the drop down menu under the My Account tab on the top left corner of our site and entering your order number.

As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.

Alternate Return Methods

We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:

YNAP Corporation - THE OUTNET
125 Delawanna Avenue
Clifton, NJ 07014

Please note that we will not accept liability for goods that are not returned via our shipping partners.

Tracking Your Refund

You can track the status of your return while it's on its way back to us using the return tracking number.

As soon as we've received and taken care of your return, we'll be in touch by email to confirm that your refund has been issued. 

To keep in mind

Your refund will be credited to the payment method used to place the order and will exclude:

- $7.95 for your return
- the initial delivery cost

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

All sales taxes are included in your refund if your order has been sent to a destination within the US and Canada. Outside the US and Canada, customs duties and sales taxes are non-refundable.

Late Returns

Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.

Our Returns Policy

Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.

SHOES
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

TECHNOLOGY
Technology products must be returned in the original packaging.

PORTER MAGAZINE
Issues of PORTER magazine purchased from THE OUTNET cannot be returned.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request your return and send the faulty goods back to us within 30 days of the day you received them.

COLORS
We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.

REPEAT RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.


Returns policy for 1928 Jewelry

Returns

1928.com wants you to be completely satisfied. We offer a 30-day from delivery date money back guarantee. (15 days for clearance items). (Items must be returned to 1928 by the 30-day or 15-day mark in order for the refund to apply.) Please note that all item(s) must be returned in new condition with price tags and packaging intact. Original shipping costs are non-refundable. If an item was sold with "Free Shipping", the original, actual outgoing shipping charges will be deducted from your refund. Refunds of $100.00 or more are subject to a 15% restocking fee. Refunds can only be credited to the original form of payment used at the time of purchase. All refunds are processed within 5-7 business days from receipt, however please expect for up to 30 days for the refund to post to your billing statement. 

Return Instructions:

  • • Item(s) must be returned in new condition with tags intact
    • Repack the item(s) in a secure package with all original packaging 
    • Include a copy of the packing slip which includes your name, order number and item number(s) along with the filled out returned merchandise form next to the return label. 
    • We recommend that you choose a trackable shipping method to ensure the safety of your shipment. We are not responsible for lost packages. 
    • Return your package to: 
    1928 Company 
    Attn: Web Returns 
    3000 W. Empire Avenue 
    Burbank, CA 91504

Receiving our Messages

If you have a spam program, such as Spam Arrest or one that verifies your sender by their email address, you will need to verify our email address. Please authorize all email addresses that end in 1928.com.

Checking your order status

Once your order has shipped you may check the status of your order by going to Track Your Order [http://www.1928.com/customer/account/login/] or logging into your account.


Returns policy for Boutique to You

OVERVIEW

This website is operated by Skye Associates LLC on behalf of Boutique to You. Throughout the site, the terms “we”, “us” and “our” refer to Skye Associates LLC and Boutique to You. Skye Associates LLC and Boutique to You offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Skye Associates LLC and Boutique to You, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Skye Associates LLC and Boutique to You and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 7529 Standish Place, Suite #100 Rockville Maryland US 20855.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at customerservice@boutiquetoyou.com.

Returns policy for Lane Bryant

To return merchandise via return shipment, follow these steps:

1. Complete the return slip on your packing slip by indicating the return reason and quantity returned.
2. Use the Return Label from your packing slip to mail your merchandise return.
3. Enclose the unwashed, unworn merchandise with tags attached in the original packaging. Include the return slip.
4. We cannot assume responsibility for packages lost or damaged in transit and recommend you insure your package for the purchase price of the merchandise before sending it back to us.
5. Your return will be credited to the credit card used to make the purchase. If you placed an order with a Lane Bryant Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a Lane Bryant Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Lane Bryant Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. PLEASE NOTE: Postage and insurance costs, as well as your original shipping and handling charges, are non-refundable.
6. You will receive the full purchase price for all items returned within 45 days of purchase (60 days if purchased with a Lane Bryant Credit Card). For all items returned after 90 days, you will receive a gift card for the lowest selling price of the items being returned.
7. You will receive an email notifying you when the item has been received and your account has been credited. PLEASE NOTE: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.

Exchanges Via Return Shipment

We do not offer exchanges via return shipment. Follow the instructions for Returns via Return Shipment. You can place a new order for the desired items on Lane Bryant.com.

Please note: You will be charged for shipping and handling on your new order.

Final Sale Merchandise

Merchandise marked final sale is not eligible for return at any time.


Returns policy for Zales

Guest Return and Exchange Policy

Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

- Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
- Jewelry must be in good condition with all original certificates and accessories.
- Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
- Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
- Cash refunds are issued to original purchaser with original sales receipt.
- Cash refunds over $200 are made by check issued from the corporate office within 21 days.
- Charge credits are issued to original purchaser on the account to which the item was charged.
- Gift returns with receipt can only be exchanged or converted to a gift card.
- All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Zales.com provides you with two easy methods of returning an item:

Returns by Mail

Please note that items purchased at a Zales or Zales Outlet store may NOT be returned by mail to our distribution center.

Here are the basic steps:
- If there is damage to an item upon delivery, call our customer service center immediately at 1-800-311-JEWEL (5393) for assistance.
- Please read the information on your original packing slip.
- Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
- If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:

Z-Mail
901 W. Walnut Hill Lane
Irving, TX 75038-1003

- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
- You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
 

Returns to a Zales or Zales Outlet Retail Store

Please note the following exceptions:
- Items purchased through our exclusive Design Your Own program must be returned to the Online Store and cannot be returned in any of our fine jewelry retail locations. A pre-paid FedEx Label will be provided upon request.
If you made your purchase using PayPal, Bill-Me-Later, e-Gift Card or the combination of a gift card with a credit card, your items must be returned to the Online Store. If you did not receive a pre-paid FedEx label in your package, please contact 1-800-311-JEWEL (5393), and we will provide you with the appropriate label for your return.

Here are the basic steps:
- Place the item securely in the original package.
- Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
- All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
- Take the package to any Zales or Zales Outlet retail store.
- The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.


Returns policy for Shiekh

Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $3 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

Please do not return the merchandise to the manufacturer, we will handle everything.

If you are not pleased with the item you ordered, please download,print and complete this Return/Exchange Form https://static.shiekh.com/media/wysiwyg/CMS/Shiekh_Shoes_Return_Authorization.pdf

From here you have two options.

1. Mail package to:

Shiekh Shoes
Attn: Web Department
1777 S. Vintage Avenue
Ontario, CA 91761

2. Return the item at one of our store locations

You are required to bring the completed Return/Exchange Form along with the receipt to the store in order to return or exchange your item. Please note that the store will not be able to issue you a refund. Internet refunds are processed only by the corporate office. We will refund the money to your credit card after receiving notification of the returned merchandise from the store. Please allow 1 week for this refund to be processed.

Shiekh Shoes will gladly pay shipping charges up to $13 on returned items if:

- Item is defective.
- Wrong item was shipped.
- Item was missing parts or accessories.

To receive a shipping label, please contact our customer service department at 1-888-5-Shiekh (1-888-574-4354)

Exchanges:

If you wish to exchange an item purchased, please contact our Customer Service Department directly at (888) 574-4354. They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations. Exchanges are subject to a $7.95 processing and handling fee. Once the original item is received, the replacement merchandise will arrive to you within 7-10 business days.

Refusal of package delivery from our drop ship partners:

A restocking charge of 15% will be deducted from your refund for any Pleaser, Bordello, Demonia, Funtasma, K-Swiss or Pinup Couture merchandise if the order is refused for delivery, or canceled in transit.


Returns policy for EMS

RETURN POLICY

Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.

Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.

Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

RETURNING AN ITEM

You can shop with confidence at Eastern Mountain Sports.

Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.

Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.

Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit.

For your convenience any item purchased online may be returned to any of our retail store locations

RETURNING AN ITEM

If you ever need to return an item to www.ems.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition to ensure credit.
2. Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise*):

Eastern Mountain Sports
Returns Department
160 Corporate Court
Meriden, CT 06450

- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

If you have any questions about the Return process or the status of a Return, please contact Customer Service at 888-463-6367 orcustomerservice@ems.com.

*Note some drop shipped items must be returned to different locations. To ensure correct and timely processing, please be sure to review your packing slip carefully to make sure your return package is sent to the correct location.


Returns policy for Saks Fifth Avenue OFF 5TH

We want you to be pleased with your purchase. We will gladly exchange, replace or credit your purchase when it is returned to Saks Fifth Avenue OFF 5TH in saleable condition within 30 days from the date of purchase. (Certain exclusions apply.) Proof of purchase is required. Merchandise must be in saleable condition, unless defective when sold, and all tickets must be attached to each item. Simply follow the guidelines below.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue OFF 5TH or at saksoff5th.com.
Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted.

Returns:

In-Store:

You may return eligible items to any Saks Fifth Avenue OFF 5TH store with the Return Form shipped with your order.

By Mail:

Complete the Return Form included with your order and indicate the method by which you wish to be credited.
Enclose the Return Form with your shipment.
For future reference, retain the first page of the Shipping Summary included with your order.
Affix the pre-paid return label to the outside of your package and send via U.S. Mail or FedEx (we provide insurance); a $9.50 return postage charge will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:

Saks Direct - Returns
1 Walden Books Drive
LaVergne, TN 37086

Exchanges:

In-Store:

You may exchange your merchandise at any Saks Fifth Avenue OFF 5TH store. Simply bring your merchandise and the Return Form shipped with your order.

By Mail:

If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1.866.601.5105. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order.


Returns policy for Aeropostale

Please note that orders greater than 25 units are final sale and items cannot be returned online or in-store. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

Returns to our Online Store

When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:

1. Pack the item securely in the original package, if possible.
2. Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
3. Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
4. Drop off your package at any UPS Store, UPS Drop Box, Office Depot, Staples, or US Post Office. You may also leave in your mailbox for local postal carrier pickup.
5. Track your return by logging into your account atwww.aeropostale.com
6. If you would prefer to use your own shipping method at your own expense, return the package via an insured shipping service to:Aeropostale.com, Attn: Returns Department100 Precision Dr., Walton, KY 41094.All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
7. All approved online returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package. Please note that your original shipping costs will not be refunded.
8. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
9. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

For further information, please visit http://www.aeropostale.com/helpdesk/index.jsp?display=returns&subdisplay=returns


Returns policy for New York & Company

If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return*: to any New York & Company store (excluding New York & Company Outlet Stores) or by mail to nyandcompany.com. Items marked as "Final sale. No Returns" are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.

*Note that Online Exclusives products must returned by mail.

RETURNING OR EXCHANGING ONLINE PURCHASES TO STORES

Bring to the store:

- The package invoice* (This will serve as your receipt.)
- The item(s) to return or exchange (excluding Online Exclusives Products)
- A valid government-issued photo ID
- The credit card used for the original purchase

*Without the invoice, you will be credited the lowest selling price of the item.

- For returns you will be issued a merchandise credit in the amount of the lowest selling price of the item.
- For exchanges, the lowest selling price of the item will be credited towards your new purchase.

We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable. However, if you placed an order in a store and had it shipped to you, you may return it to a store or to nyandcompany.com. Please follow the guidelines above if returning to a store, or the guidelines below if returning to nyandcompany.com.

Find a store by accessing this link: [https://www.nyandcompany.com/locations/].

RETURNING ONLINE PURCHASES TO NYANDCOMPANY.COM

- Detach the top of the package invoice and keep it for your records.
- On the reverse side of the invoice, circle the item(s) that you are returning and indicate the reason for the return. (Please use the reason codes below.)
- Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice and mail the package to:

New York & Company
229 Hollie Drive
Martinsville, VA 24112

- Please note: shipping and handling charges and return mail charges are not refundable.
- If you placed an order in a store and had it shipped to you, you may return it to a store (see instructions in the section above) or to nyandcompany.com.

You will receive one email confirming we've received your return and a second email once we've processed the return. (It will take approximately 7-10 business days for your return to be processed.)The payment method used to place the order will be credited. It usually takes 1-2 billing cycles for the credit to appear on your billing statement.

RETURN REASON CODES

1. Too big
2. Arrived late
3. Delivered wrong item
4. Too short
5. Returning a gift
6. Didn't like item
7. Too long
8. Defective
9. Fabric/color not what I expected
10. Too small
11. Other ________________
 
RETURNING STORE PURCHASES TO NEW YORK & COMPANY STORE

We hope that you are satisfied with our merchandise but we do understand there are times you may need to return an item. Merchandise purchased at New York & Company stores may only be returned at New York & Company stores. Merchandise purchased at www.nyandcompany.com may be returned online or at Non-Outlet New York & Company stores. Merchandise purchased at New York & Company Outlet stores may only be returned to New York & Company Outlet stores.

With a receipt: New York & Company will provide a full refund in the original form of payment for merchandise returned within 60 days of purchase, and a merchandise credit for returns made from 61-90 days of purchase. Merchandise Credits are redeemable in-stores only and are non- transferrable.

Without a receipt: New York & Company will issue a merchandise credit for the returned item(s) at the lowest known selling price. Merchandise credits cannot be redeemed for cash or accepted as payment on New York & Company credit card account.

Merchandise Credits require a current valid photo ID (such as a driver’s license, state-issued non- driver’s ID, passport, or military ID).

All items must be in their original condition (unwashed & unworn) and in their original packaging (where applicable), with the exception of defective items.

All items are returned/exchanged at the “net price” (after coupons and or discounts) stated on your receipt.

For merchandise paid for by check, we may require a 3 business day waiting period from the date of the original purchase prior to processing returns.

In order to return/exchange merchandise with the “Do Not Remove” tags, the tags must be attached.

All merchandise marked “final sale” is not eligible for returns, exchanges or price adjustments.

We reserve the right to limit the number of returns per customer at any time with or without a receipt.

GIFT CARDS AND GIFT CERTIFICATES

Terms and conditions are applied to gift cards and gift certificates. Please see store associate for details.

CHECKS AND CREDIT CARDS ACCEPTED

Your pre-printed personal check is acceptable as payment with a driver’s license or other valid government issued photo identification. We also require your current address and telephone number. We reserve the right to verify funds with the bank and to refuse any check not meeting the check acceptance policy. Altered or otherwise illegible checks will not be accepted.

When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft drawn from your account, or process the payment as a check transaction. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment and we will return your check to you at the end of the transaction.

If your payment is returned unpaid, you authorize the collection of your payment and return fee of $20 by EFT(s) or draft(s) drawn from your account.


Returns policy for Frank & Oak

What is your return policy?
We want you to be happy with the comfort, look and fit of your Frank + Oak clothing. If you’re not happy for any reason, you can return your items. We’ll even cover the shipping cost in Canada and the U.S.

When returning items, please remember these four rules:

Return It Within 30 Days:
If the items you ordered are not what you expected in size or style, we will gladly offer a refund on your original method of payment within 30 days. For holiday returns: Orders placed between November 24th and December 25th, are eligible to be returned by January 31st.

Return New Items Only:
Returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.

Some Items Can’t Be Returned:
All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Bodywear, swimwear, grooming products, books, and magazines cannot be returned as mentioned in the product description. Gift cards are final sale and cannot be returned.

Keep the Tags On:
Most Frank And Oak garments have a hang tag attached. Please keep this tag on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.

How Do I Return Items?
If you’re not completely satisfied with the look, fit, or feel of any item, you can return the item for a full refund on your original method of payment up to 30 days from the shipping date. Here’s how to make a return:

Guest Orders
To return a guest order, you’ll have to create an account with the email address you used to place the order. Once this is done, your order will sync with your new account. Simply follow the instructions above to request a return label. You can also return a guest order to one of our stores. Find a store near you: www.frankandoak.com/stores"

How Long Will It Take For My Return to Process?
We work diligently to process your returns as quickly as possible. Please allow 3 to 5 days once the return package has been delivered to our warehouse. Once your return is processed, you will receive a confirmation email and a refund will be issued to your original method of payment. Please note that it may take 3 to 5 days for the return credit to be posted to your bank statement.

Returns coming from the US must first clear customs at the Canadian border before arriving at our Montreal warehouse to be processed. If your tracking number suggests that the item was delivered to Champlain, NY, it could take upwards of 5 to 10 business days to reach Montreal. We appreciate your patience.

What If There’s a Quality Issue With My Items?
Frank And Oak apparel and accessories are quality guaranteed for 30 days after purchase. If you have any concerns about the workmanship of our products, bring them back to one of our stores (https://www.frankandoak.com/stores) or send them back (shipping is on us), no questions asked. See instruction above on how to request a shipping label for a return."

How do exchanges work?
At this time, we don’t have a direct exchange process in place. But fear not! You can definitely swap your item for something else if your heart so desires. The quickest way to exchange your item is to place a new order right away.

Here’s what you need to do:

Place a new order for the correct item (with our limited inventory, you don’t want to wait til it’s too late!)
Request a Return from your Order History page (log in or create an account in order to do this)
Send the return item on its way. You’ll be refunded to your original method of payment once the return is received.
* If you purchased the item(s) with a discount code, just reach out to our amazing customer service team on Live Chat before placing your new order. One of our representatives will be happy to help you out."

Exchanges are also possible at any of our stores (depending on item availability). Consult our list of stores here: https://www.frankandoak.com/stores ."

I received an item as a gift. Can I return or exchange it?
So you’re not loving what grandma gave you, and would do anything to swap it for something else. We get it and are here to help.

If you want more information on the process, contact our dedicated customer service team on Live Chat with the purchase details and we’ll let you know how to proceed."


Returns policy for Cult of Individuality


Returns policy for World Market

Returns with original receipt:

If you're not satisfied with your purchase, most items may be returned by mail or at any of our World Market store locations in original condition within 60 days of purchase. Returns will be refunded in the same form of tender as the original transaction.

If you wish to return by mail outside of the 60-day policy for any reason, please contact World Market Customer Care.

Returns to a World Market store location after 60 days of purchase will be issued store credit.

A Gift return to a store can be issued to the original purchaser or you may choose to be issued store credit.

Returns without a receipt:

Returns by mail without a receipt require an order number, name and address or they cannot be accepted.

If returned to a store, store credit will be issued at the lowest selling price within the past 90 days for merchandise returned in its original condition, with the exception of the following departments:

Store credit will not be issued without receipt for Bedding, Slip Covers, Window Coverings, Shower Curtains, Jewelry & Accessories, Framed Art or Knobs & Hooks.

Return Exceptions

Items designated as "Online Only" cannot be returned to a World Market store location. They must be shipped to the World Market Returns Department prepaid and insured by the customer. This information is detailed in Returning an Item and is also printed out and included with your order.

Shipping Expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact World Market Customer Care immediately to arrange the return and we will refund all shipping expenses.

Gift Cards are not returnable.

Gift Wrap fees are non-refundable, unless an item is damaged or defective.

Items purchased from a World Market retail store cannot be returned by mail to worldmarket.com.

Price Adjustments

If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Price adjustments are not given on clearance items. Please contact World Market Customer Care.

Can't find the information you need? Contact World Market Customer Care, available every day 7am-12 midnight (EST)
at 1-877-967-5362.


Returns policy for Tilly's

Q: What is Tillys.com's Return Policy?
A: Tillys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.

RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES

Q: How can I return or exchange merchandise ordered from Tillys.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:

1. Return To A Tilly's Store 
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store. Use our Store Locator to find the nearest Tilly's store.

2. Express Exchange 
Need it in a hurry? Simply call this toll-free number: 866-4TILLYS (866-484-5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.

3. Return or Exchange By Mail 
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.

 

SmartPost Return Label:
Attach the prepaid, pre-addressed label to your package. No Payment is necessary when you mail your package. The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at http://www.usps.com/pickup . You can track your package at www.fedex.com/us using the tracking number at the bottom of your shipping reciept.

If you don't have a SmartPost Return label, please send your pre-paid, insured package to:

Tillys.com 
E-Commerce Returns 
17 Pasteur 
Irvine, CA 92618 

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURNS WITHOUT RECEIPT

Q: What if I need to make a return, but I've lost my original receipt? 
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at customerservice@tillys.com.

 

GIFT RETURNS

Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 866-4TILLYS (866-484-5597). Gift items with a receipt can be exchanged or returned for a Tilly's Store Credit.


Returns policy for G by GUESS

While we take pride in every G by GUESS product, if you are not satisfied with your purchase we'll assist you with a prompt return. Shipping will not be refunded, however if you would like an exchange, we will gladly ship your replacement order via UPS ground shipping at no additional charge. GbyGUESS.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to 30 days after purchase date. Original receipt, hygiene strip and tags must be in place in order for the return to be accepted. Unfortunately, pierced jewelry and underwear are final sale. Sale merchandise may only be returned to a store for an exchange. 

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type, excluding shipping charges. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a merchandise return card.

G by GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.

Q: What is returnable?
A: Original receipts required for all returns/exchanges.  All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply.  All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location.  Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.


Returns policy for Lucky Brand

Return Policy

Return Rules

- Returns of full-price and sale merchandise must be made within 30 days of your order date.
- For eligible returns within the United States, a pre-paid return label is provided. Once the return is received, a return shipping charge of $8.00 will be deducted from any refund
- Items with a discounted price ending in $0.97 are final sale" and may not be returned or exchanged; they are also not subject to price adjustments.
- Products must be unused, unworn and in good condition with the original hangtags and packaging attached. All original packaging must be completely intact.
- Due to the intimate nature of swimwear and foundation garments, such items must be unworn with all tags and any hygiene strips intact to be eligible for a refund or exchange.
- Price adjustments will be honored within seven (7) days of the original purchase date, and refunded in the original form of payment.
- Only items purchased through LuckyBrand.com may be returned to our online warehouse. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.
- Items purchased on LuckyBrand.com may be returned or exchanged at a Lucky Brand retail store.
- Items purchased on LuckyBrand.com may not be returned to any Lucky Brand outlet stores, Canadian stores or International stores.
- International orders are all final sale.
- Shipping and handling costs, gift box costs and other charges are non-refundable.

Return Restrictions

- If you choose to return or exchange your online purchase to a Lucky Brand store, you must present the original packing slip or your online purchase receipt displayed during checkout. Without a receipt, you will be offered an exchange or merchandise credit for the current selling price of the item.
- In the case of items damaged during shipment, please contact our customer care team immediately at 1-866-975-5825.


Returns policy for White House Black Market

Feel free to try it on — every style we make is crafted with care and we're proud of our high standard of quality. We understand if your new purchase doesn't work out the way you imagined, so we've made the return process easy.

Returns or exchanges made within 60 days of purchase are graciously accepted! Returned or exchanged merchandise must be unworn, unwashed, undamaged, or defective. Unfortunately, we are unable to accept the return or exchange of gift cards, gift e-cards, or gift boxes. Returns made with the original receipt will be refunded in the original tender. Returns without the original receipt will be refunded at the lowest selling price in the form of a merchandise credit. Refunds by check will be mailed within 30 days.

For further information, please access [http://www.whitehouseblackmarket.com/store/page.jsp?id=21]


Returns policy for Karen Kane

Karen Kane will accept returns for items purchased on the (KarenKane.com) store within 30 days from receipt for refund, exchange or store credit. Returns received after 30 days from receipt will not be accepted. Please note that shipping charges are non-refundable.

**No returns or exchanges are allowed on Final Sale items.

All returns MUST meet the following criteria:

- Unworn

- Unwashed

- All tags must be attached

- All accessories must be included (i.e., belts, etc.)

- No perfume or other scents 

- No human or animal hair

- No rips or tears

- No other signs of being worn

- All original packaging and hangars must be included

- No COD (Cash/Check on Delivery) packages will be accepted


Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order and a Certificate of Inspection will be included containing the reason for the rejection. You may also be charged a $13 rejection processing fee for all rejected returns.


Request your RMA above by entering your order # and email address. Follow the directions as indicated. Fill out the Return Reason and RMA# on your Packing Slip and include it with your return. Attach the pre-paid, pre-addressed FedEx Return Label to the outside of the box, and drop it off at your closest FedEx location. No additional postage required. A $10.00 fee will be automatically deducted for the return shipping cost when you use our Return Label. This service is only available in the United States. You may also send the merchandise back using any other traceable method at your expense. We are not responsible for any returned packages that are lost in transit. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.


You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 7-10 days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

International returns. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. We cannot process exchanges for International orders.

Returns, refunds, store credits and exchanges may be made at the discretion of Karen Kane, Inc.


Returns policy for Loft

Return Policy

LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.


Returns policy for Ann Taylor

Effective June 1, 2014 Ann Taylor will be revising the Return Policy. All purchases made on June 1, 2014 or after will be subject to our new 45 day return policy. Any purchases made May 31, 2014 or prior will be subject to the old 60 day return policy.

Return Policy

Ann Taylor will accept your return or exchange of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location with the exception of select merchandise explicitly noted in our return policy below. Please note, we cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.

"Reduced price merchandise with "Final Sale" in the description or a .44 or .88 price ending prior to any discount may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed "Final Sale" may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.

eReceipt FAQs

Q: Can I get an eReceipt for any transaction?

A: eReceipts are available for purchase, return, and exchange transactions except for those tendered by cash, check, or traveler's check.

 

Q: Can I get a paper receipt and an eReceipt?

A: Yes, for applicable transactions, you will have the option of receiving a paper receipt or an eReceipt, or both.

 

Q: How long does it take to receive an eReceipt?

A: eReceipts are sent in near real-time. In most cases, you will receive an eReceipt before you have left the store.

 

Q: I asked for an eReceipt but did not receive one. What can I do?

A: If there is a system issue, the eReceipt will be sent as soon as it is resolved. We also recommend that you check your email spam folder. If the eReceipt is there, add us to your address book to ensure they always arrive to your inbox. Please note: at this time, eReceipts cannot be re-sent.

 

Q: Can I use my eReceipt for a return or exchange?

A: Yes. You can bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

 

Q: Can you look up my eReceipt for me using my email address?

A: At this time, we are unable to look up eReciepts. Please bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

 

Q: Can I send a gift receipt as an eReceipt?

A: Unfortunately, as we can only email one email address gift receipts cannot be sent as an eReceipt. Gift receipts will continue to be print only.

 

Q: Are eReceipts offered in all Ann Taylor stores?

A: At this time, eReceipts are not available in California, Washington DC, Massachusetts, New Jersey, Wisconsin or Canada. All stores in the United States will however accept eReceipts for returns and exchanges.

 

Q: I lost or deleted my eReceipt but need to make a return. What can I do?

A: At this time, we are unable to re-send eReceipts. Per our return practice, returns can be made without an original receipt for the item's current selling price in the form of a merchandise credit. Merchandise deemed final sale on the date of return may not be returned or exchanged.

Weddings & Events Returns

Items labeled in the Weddings & Events Collection cannot be returned to stores; they must be returned via mail. Purchases designated "Final Sale" are final and cannot be returned. Details on how to return via mail are listed below under Returning or Exchanging by Mail.

All Ann Taylor Weddings & Events Collection dresses are delivered with an attached "Occasion Dress" tag. Please do not remove this tag until you are completely satisfied with your purchase. Once the tag has been removed, the garment is no longer returnable.

Weddings & Events merchandise returns must be made via mail and are not accepted at our retail stores: Ann Taylor, Ann Taylor Factory, LOFT and LOFT Outlet.

Swimwear

Items labeled Swimwear cannot be returned to stores; they must be returned via mail. Purchases designated "Final Sale" are final and cannot be returned. The hygienic lining must be attached to the merchandise for the return to be accepted.

Return to FAQ Index

International Returns

We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 45 days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 45 days from the date of purchase.

Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at an Ann Taylor or an Ann Taylor Factory Store or a LOFT or LOFT Outlet location in the United States or Canada.

To process a return, please email us at clientservices@anntaylor.com or call us at 614-534-2755 to begin the Return Merchandise Authorization, which is required to process a return.

Quick Phone Exchange Orders

To save you time, we have our Ann Taylor Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call us at 1 800 DIAL ANN (342-5266). We'll quickly place an exchange order--charging your preferred credit card, but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to an Ann Taylor Store nearest you.

Price Adjustments

Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.

Returning by Mail

On your original receipt, indicate the items to be returned and provide the main reason for the return using the codes listed on your receipt.

If you have not contacted us for a Quick Exchange indicate whether you prefer a refund or exchange. For exchanges, please fill out the "Exchange Details" section of your invoice, including the product information for each new item. If you are returning a gift, merchandise from an exchange order, or the return is after 45 days from the date of purchase, you must provide your email address, so that an E-Gift Certificate can be sent to you.

Carefully pack your item(s), in the original condition, and include your completed return form. Be sure to keep the top portion of your receipt for your records.

Ship the merchandise using one of the two options below:

OPTION 1: Use the convenient UPS Prepaid Return Label
- Simply place the peel-and-stick UPS Prepaid Return Label from your invoice on your package (70 lbs or less). Be sure to remove or cover all other labels and barcodes.
- Deliver your package to UPS (UPS locations include the UPS Store, UPS drop boxes, UPS customer centers, authorized retail outlets and UPS drivers. Find your closest UPS location atwww.ups.com/dropoff)
- We will either deduct the $7.95 shipping fee from your return credit, or charge the card used for purchase for any exchange order greater than the return credit.

OPTION 2: Return the package on your own

- Pack up your item(s).
- Select a carrier (USPS, UPS, FedEx, etc.).
- Pay the return postage at the time of shipping.
- Ship to the following address:

Ann Taylor Online Store
605 W. Crossroads Parkway
Bolingbrook, IL 60440


Returns policy for Unique Vintage

Unique Vintage Devoted Darling Reward Points Program

Revised – October 22, 2014 Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PARTICIPATING IN THIS PROGRAM

General Information

This DEVOTED DARLING Reward Points Program is brought to you by Unique Vintage, Inc. Participation and benefits shall be considered void where prohibited by law. Taxes may apply where required by law. Unique Vintage assumes no liability for any user's participation that contravenes the laws or regulations of his or her state. Your participation is subject to present and future program rules. Your participation is valid only at www.unique-vintage.com and rewards may only be earned and redeemed on www.unique-vintage.com.

International Customers

International customers are also eligible to earn Devoted Darling Rewards points, however to redeem their points, they must contact Unique Vintage customer support by calling 1-818-848-1540 or by email at service@uniquevintage.com

Earning Rewards

The Unique Vintage DEVOTED DARLING Reward Points Program is available to all Unique Vintage users. A user will accumulate Reward Points for the following actions relating to his or her account as set forth below: 5 points = for links shared on social media via a Unique Vintage product page. A maximum of 25 points per sharing method (Email, Facebook, Twitter, Pinterest or other social channels) may be earned per 30 day period. 10 points = for links shared on Facebook or Twitter may be earned only once per 30 day period. 10 points = for every $1 spent on the purchase of a product, but not for any amount spent on taxes or shipping costs. For the avoidance of doubt, Reward Points are only earned for money actually spent on the product, not for the amounts of any discounts or payment by gift card. If an order is cancelled, any Reward Points awarded for the purchase will be cancelled. If a product is returned, Unique Vintage reserves the right to cancel the Reward Points awarded for the purchase of such product. 25 points = Review a product on the Unique Vintage website (see “Reviewing a Product” below). A maximum of 125 points may be earned per 30 day period for reviewing products on the Unique Vintage website. TO RECEIVE POINT CREDIT, customers must submit the review via the "Leave a Review" follow up email sent to the customers account 14 days after the customers purchase. This policy is to ensure the customer is a verified buyer at uniquevintage.com 50 points = follow Unique Vintage on either Facebook or Twitter. This award can only be redeemed once per social channel per lifetime. 100 points = subscribe to the Unique Vintage email newsletter and receive 100 points. This award can only be redeemed once upon initial sign up. 100 points = follow Unique Vintage on Instagram. This award can only be redeemed once per lifetime. 2500 points = when each referral (who is not already an Unique Vintage customer) makes his/her first purchase on Unique Vintage, the referrer who shared Unique Vintage via email, Facebook or Twitter through their Rewards dashboard widget under Referrals, will receive 2500 points. From time to time, Unique Vintage may temporarily amend the Reward Point reward equations, without notice to the users. A user only earns Reward Points based on activity on and via the Unique Vintage website. Users may opt to purchase products without using their Reward Points. Users will be able to check the amount of Reward Points accumulated in their account by logging into the My Account section and viewing the dashboard. Users may not redeem or exchange accumulated Reward Points for cash. Users may not give/donate/transfer/share their Reward Points to another User’s account. Unique Vintage specifically reserves the right to terminate, cancel, suspend and/or modify the DEVOTED DARLING Reward Points Program, or any specific User's participation in the DEVOTED DARLING Reward Points Program, if any fraud, virus or other technical problem corrupts the administration, security, safety or proper function of the DEVOTED DARLING Reward Points Program, as determined by Unique Vintage in its sole discretion. In addition, Unique Vintage reserves the right to terminate, cancel, suspend and/or permanently ban any specific User's participation in the DEVOTED DARLING Reward Points Program if Unique Vintage suspects that such User is conducting fraudulent activity to acquire, accumulate or spend Reward points including, but not limited to, by a User creating multiple Rewards accounts, false referrals, etc.

Reviewing a Product

Rewards for product reviews will only be credited to the users Devoted Darlings Rewards account, if they submit the review through the "Leave a Review" follow up email sent to the customers account email 14 days after purchase. Reviews of a Unique Vintage product on the Unique Vintage website will be reviewed for legitimacy and for language. As a result, it may take several (up to 14) days before reviews are posted on the Unique Vintage website and Reward Points are credited to a user’s account. Reviews that are posted will not be edited or changed for content, but they may be edited to correct spelling mistakes, type-o’s, glaring grammatical errors, etc. and/or to shorten the length. Unique Vintage reserves the right to reject reviews that it deems (in its sole discretion) to be of no value, or in violation of the Unique Vintage Terms of Service, and therefore no Reward Points will be rewarded for such reviews.

Redeeming Reward Points

Reward Points may only be redeemed on www.unique-vintage.com. Reward Points may only be redeemed for a discount off the purchase price of an item. Reward Points may not be redeemed for payment of taxes or shipping costs. Unless otherwise indicated by Unique Vintage, Reward Points may be redeemed in conjunction with discounts or offers granted by Unique Vintage. Unique Vintage may limit the number of Reward Points that may be redeemed at one time. Users must accumulate 1250 Reward Points before being eligible to redeem Reward Points. Users with less than 1250 Reward Points will not be able to redeem those Reward Points until they have acquired at least 1250 Reward Points. Users wishing to redeem Reward Points will receive $5 off the purchase price of their order in redemption of 1250 Reward Points or $10 off the purchase price of their order in redemption of 2500 Reward Points, which will thereby be deducted from the User's count of Reward Points. The system will update the User’s remaining Reward Points immediately after Reward Points are redeemed. Reward Points cannot be applied to prior purchases or for the purchase of Unique Vintage eGift Cards. Unique Vintage may determine, in its sole discretion, to restrict the redemption of Reward Points with respect to certain products. Other Unique Vintage restrictions may apply.

Expiration of Reward Points

Reward Points earned for onsite activities (Account Sign Up, Email Sign Up, Writing A Review, and Social Shares) will expire one (1) year after being earned, if not redeemed prior to the expiration date. Reward Points earned from purchase will expire (1) year after the most recent purchase. The expiration date will update for all Reward Points earned from purchases based on the date of the most recent purchase. If a purchase is made once in every (1) year period, points will not expire and will continue to accumulate. Unique Vintage reserves the right to extend the expiration date, in its own discretion, on an individual user basis.

Account Information

You may view your account activity online HERE. [/customer/account/login] The information you provide will be handled in accordance with the Unique Vintage privacy policy available at HERE. [/unique-vintage-privacy-policy]

Termination

Participation in the DEVOTED DARLING Reward Points Program is a privilege granted to Unique Vintage users and as such can be suspended, revoked or terminated at any time by Unique Vintage for any reason or for no reason. In the event of termination of your participation, all benefits including all accrued Reward Points and other program benefits will automatically and immediately be forfeited.

Program Changes

Unique Vintage reserves the right to vary any or all of the terms of the DEVOTED DARLING Reward Points Program, to amend these Terms of Service, or to terminate the DEVOTED DARLING Reward Points Program, at any time without notice and without further obligations to users, including, but not limited to, modifications which: a) govern Reward Points earned on and after the date of the change; or b) change the value of already accumulated Reward Points. Notice of any such changes, amendments or termination will be provided to users via message or email, or by being posted on the Unique Vintage website and will be effective immediately, unless otherwise stated in such notification.


Returns policy for Men's USA

RETURNS & EXCHANGES

Q: Can I return the suit I purchased if I am not satisfied with it and how to do it?


A: Yes. Returns are allowed withing 15 days of receipt of purchase. You must notify us at info@MensUSA.com and receive an RMA#. When returning, please include the original packing slip and include a note that you would like to return it, and return to our company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. Depending on the reason for the return, a restocking fee may be applied. The suit must be in its original condition with tags attached. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).

Q: Can I exchange for a different size or item if it doesn't fit or if I do not like it?

A: Yes. As described in the return question above, the suit must be in its original condition with tags attached and a $25 check/money order/credit card authorization (for return shipping, processing, and handling). You must notify MensUSA and return the suit within 15 days after you receive the item. When you return the package, please include the original packing slip and a note that you would like to exchange for a different size or item, and return to our company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the MensUSA is not responsible for any missing or damaged packages, so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the buyer will pay his own shipping charge to send the item back to the seller; the seller will send the replacement by UPS ground.
 


Returns policy for Amrita Singh Jewelry and Accessories

Continental U.S. returns are free and easy! Returns and Exchanges must be requested within 15 days of receiving your order. Merchandise must be unworn with tags attached. Please inspect all products once they are received. If you are unsatisfied for any reason, please follow the procedure below. Please note that we cannot accept unauthorized product returns.

If you choose to have your refund issued as a store credit, there is no fee for our standard return label—it's free! We do not offer free returns labels for oversized, international, Alaska, Puerto Rico, or Hawaii returns.

If you choose to have your refund issued to your original form of payment, we will deduct $5.95 from your refund for each return label used (additional costs may apply for excess weight). Feel free to send your item(s) back through your preferred shipping carrier in order avoid deductions from your refund. 

Please note, shipping and handling charges are not refundable. 


Return Authorization Process

To request a return/exchange authorization, the item(s) you are returning must be unworn and have all the original tags on. Please email customer service [https://asjewelryandacc.myshopify.com/pages/contact-us] with the Subject: “RA Request”. You will need to have the following information ready:

  1. Email address used to make the purchase
  2. Order invoice number (this is the 5-digit number on your packing receipt and also in your order shipping email) 
  3. Product name(s) – e.g., Amrita Grandiose Necklace
  4. Style Number – e.g., NKC 1403
  5. Size and/or color – e.g., size 6, black/gold
  6. Reason for return

A customer service representative will respond to your request as soon as possible.

When your Return Authorization # clears, it will be e-mailed to you. Please print out the attached Return Authorization Form and include it in the package with returned items. We are not responsible for lost return packages, and recommend you insure and track your package. If applicable, you’re welcome to use the shipping method of your choice instead of our return label. 

Please note, returns must be received at our warehouse within 15 days of the Return Authorization email sent to you. 


Refunds

Once your returned item(s) have been received by our warehouse, we process the Return Authorization. Returns for store credit typically post the next business day. Returns for refunds can take 5-10 business days to be processed. Please note that some banking institutions do not post credits to your account until the next billing cycle. Refunds for items purchased by Paypal must be processed within 30 days of the original order. This is a Paypal policy, so please make the decision to return an item as soon as possible if you use this payment method.

You will receive an email notification from Amrita Singh customer service when your refund has been processed.


Please Note

INTERNATIONAL ORDERS: Please see our international return policy [https://asjewelryandacc.myshopify.com/pages/international-orders].

ORDERS THROUGH OTHER RETAILERS: If you encounter any problems with pieces you order or receive from retailers such as Saks, RueLaLa.com or Amazon, please contact the retailer.

GIFT EXCHANGES: If you received an Amrita Singh piece as a gift but it doesn’t quite work for you, please follow the Return Authorization Procedure above. You will need to ask your gifter for the first two pieces of information. Gifts are eligible for exchange or online store credit only.

FINE JEWELRY SALES: Please note that our fine jewelry items are final sale. We encourage you to visit our showroom in SoHo, New York City, to view these pieces in person. Please call us at (212) 869-3434 and we will be happy to answer any questions you may have.

GIFT WITH PURCHASE: Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.


Returns policy for Dorothy Perkins

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

 

All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from us.dorothyperkins.com.

 

To complete a return, please follow the below steps:

 

1. Log in to your account and select 'Request a return' from the 'My Orders' section. 

 

2. Go to the order number containing the items you want to return and follow the 'Create return' link next to the order number.

 

3. Select the items you wish to return and go to ‘Create Return'.

 

4. Write your Returns Authorisation Number along with your name and address on the returns label that was in your parcel.

 

5. Attach the label to your parcel and post it to our UK warehouse within 14 days of receipt.

 


Returns policy for Life is Good

RETURN POLICY

When you’re happy, we’re happy. Life is Good stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the easy steps below:

Fill-out the returns and exchange form on the back portion of your packing slip and indicate what you are returning or exchanging. Please indicate if this order was a gift. To ensure a prompt and accurate returns process, we ask that you include your order number on the return form. To access your order number, simply Log into your account.

Tear the form along the perforation and be sure to include it in your package. For your convenience, we have supplied a postage paid return label in with your original order. If you do not have the mailing label from the original packing slip please use a signature required service such as FedEx or UPS to send your return back to us. Please do not use USPS. If you choose to use USPS, Life is good® cannot guarantee delivery of your package. You will be responsible for paying all return shipping costs up front. Please ship your return to:
Lifeisgood.com
15 Hudson Park Drive
Hudson, NH 03051
We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.

RETURN RULES

Returns and exchanges must be made within 60 days of your order date.
For eligible returns within the United States, a free pre-paid return label in provided in the original order.
Merchandise must be unused, unworn, and in good condition with the original hangtags and packaging attached.
No refunds will be given without a receipt.
Only items purchased through lifeisgood.com may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.
When we receive your returned merchandise, we will refund you against the original method of payment.
Shipping and handling costs, gift box costs and other charges are non-refundable.
Canadian orders can be refunded or exchanged, however shipping costs to Lifeisgood.com and back out will be the responsibility of the customer.
In the case of damaged items, please call the customer care team at 1-888-339-2987.


Returns policy for Nautica

RETURN EXCEPTIONS

Our Standard Return Policy does not apply to fragrance or undergarments. These items are considered final sale and are not eligible for return.

CREDIT

You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. You will only be refunded the shipping cost if the return is a result of a manufacturing defect or shipping error on our part. Adjustments to credit cards should appear within two billing cycles.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact Customer Service within 15 days of delivery at 866-376-4184. Please be prepared to supply the Representative with the order number and item number from your original confirmation email, as well as your email address and phone number. We will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Service, you are responsible for these return shipping charges. You will also be refunded the purchase price, sales tax and original shipping fees for the returned damaged/defective item.

To order a replacement item, you must place a new order. You may do this at any time. Unfortunately, we cannot automatically reorder a new item for you. We apologize for any inconvenience this may cause. You can either place the new order online at Nautica.com or call us at 866-376-4184 and we can assist you.

If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 866-376-4184. Please have your order number available when you call.

EXCHANGES

Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at Nautica.com.

You may re-order a new item at any time.

If you wish to return an item, please ship the package to the following address:

Nautica Returns Center
3379 Joseph Martin Highway
Martinsville, VA 24112

Please note: Nautica.com is not responsible for shipping, handling, gift box fee or other additional charges for returned items.

PRODUCT WARRANTIES

Sunglasses and watches come with a manufacturer's warranty.

Nautica watches come with a manufacturer's warranty for five years from date of purchase against all defects in material or workmanship. This warranty does not apply to normal wear and tear or abuse and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor, or defects or damage caused by any source other than the Nautica watch distributor, Callanen International. We do not recommend changing your own battery.

Nautica sunglasses come with a manufacturer's warranty for one year from date of purchase against manufactures' defects, except on lenses with proof of purchase.

Please contact the manufacturer directly for warranty service. A Nautica.com Customer Service representative is able to supply you with the contact information for each manufacturer. For assistance, please contact our Customer Service Department at 866-376-4184.

RETURN INSTRUCTIONS

If you are not 100% satisfied with your purchase, we will be happy to accept your return.

Please note: Items purchased at a Nautica retail store, department store, specialty store or an outlet location may not be returned to our online store. Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later), are not returnable to any of our Nautica outlet stores.

To return items purchased on-line, please follow these steps:

1. Pack the item(s) securely in the original product packaging (whenever possible). Please include all paperwork, parts, and accessories.

2. All items must be returned unused and undamaged in good condition, with tags attached, to ensure credit.We reserve the right to refuse a refund request if it does not comply with this policy.

3. Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.

4. Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s).

5. Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.

6. For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return. Ship the return package to:

Nautica Returns Center
3379 Joseph Martin Highway
Martinsville, VA 24112

7. All return shipping charges must be prepaid. We cannot accept c.o.d deliveries.

8. Keep the Return Tracking Number from the package you are returning to monitor delivery status and ensure that the package is returned to the warehouse.

9. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned items. Please note that your original shipping costs will not be refunded.

10. You will be refunded the return shipping cost only if the return is the result of a manufacturer defect or a shipping error on our part.

11. Credit for gift returns will be issued to the original purchaser.

If you have additional questions regarding your return, please contact us by email (http://www.nautica.com/on/demandware.store/Sites-nau-Site/default/CustomerService-ContactUs) or call 866-376-4184 to speak directly to a Customer Service Representative.

More information about our return policy: http://www.nautica.com/on/demandware.store/Sites-nau-Site/default/CustomerService-Show - "RETURNS AND WARRANTIES" section


Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.


Returns policy for Forever 21

Returns & exchanges

This returns and exchanges policy applies to all purchases made through the website forever21.Com, the forever 21 mobile applications, and any other website or application that directs you to this returns and exchanges policy (collectively, the "Site"). All forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Holiday return policy

Gift items purchased online through forever21.Com on or after november 13, 2017 are valid for return through january 7, 2018 or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any forever 21, xxi, for love 21, f21 red, or forever 21 "$10 and under" location within the united states. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using paypal. At this time, all store returns of online purchases using paypal are valid for exchange or store credit only. All returns or exchanges are subject to forever 21's return policy.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

Returns by mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

1. On your return form, check off the items you wish to return and list the return reason code(s).
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns using the pre-printed label included with your package, or to the following address:

Forever 21
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Returns to a store

You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Damaged, defective, or wrong item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

Returns for online purchases made with gift cards / e-certificates / store credit

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.